Volunteer Code of Conduct & Agreement

Junior Achievement (henceforth known as JA) is an organization dedicated to making a difference in the lives of the youth. The JA experience helps young people discover leadership, entrepreneurial and workforce readiness skills so they can achieve their highest potential and future successes as citizens in our global community. JA Program Volunteers bring the real world of work to the classroom by facilitating our easy-to-deliver, hands-on, interactive learning programs.


To help volunteers fulfill their roles, Junior Achievement’s guidelines and standards for program volunteers are set out below.

Volunteers should uphold the following core values and emphasize their importance in program participants:

  • Integrity - demonstrate honesty and sound ethical behavior in all JA related activities
  • Compliance - follow all laws and regulations
  • Business Conduct - observe JA standards and act ethically in fulfilling JA obligations
  • Mutual Respect - consistently treat individuals with respect and dignity


Volunteers are expected to:

  • Be actively engaged in presenting JA programs in a dynamic manner, utilizing examples that are relevant and related to the learning outcomes or activity objectives.
  • Be observant of program participants and be prepared to adjust delivery styles or curriculum content to meet the learning and development needs and the group dynamics of the students involved.
  • Work together with the classroom teacher to ensure a positive learning environment is maintained.
  • Ensure that your volunteer involvement accomplishes the learning objectives for the students, and broadens their own professional development.
  • Inform their supervisor as far in advance as possible if unable to meet their volunteer commitments.


Volunteers should not:

  • Have any inappropriate contact* inside or outside the classroom (or other place where they fulfill their JA related duties) with any student met through their Junior Achievement program or class, including those students 18 years of age or older.
  • Transport program participants unless it is part of your written position description and appropriate screening measures conducted.
  • Be in contact with any student inside or outside the classroom without the prior knowledge or consent of the JA staff and the student's teacher or parent, if consent/awareness is deemed necessary by the Principal.
  • Exceptions would include routine business activity or bonafide job interviews for students 13 years of age or older, conducted at a regular place of business and during regular business hours.
  • Express personal opinions as a representation of JA’s view point during program delivery that are not endorsed by the organization.
  • Take any identifying photos of students in the classroom (or other place where they fulfill their JA related duties) without parental/guardian consent.

Examples of inappropriate conduct include:

  • Providing alcohol or other controlled substances to minors or having alcohol on a school campus, etc.
  • Use of profanity or inappropriate language while fulfilling the duties and responsibilities of a volunteer for JA.
  • Physical contact which is inappropriate to a teacher-pupil professional relationship considering the age and sex of the student.
  • These are examples only. They are not intended to be a comprehensive list. There are actions not listed herein, which could result in dismissal as a volunteer.


Junior Achievement of Waterloo Region will not tolerate any form of physical, verbal, sexual, emotional, or psychological abuse, nor any form of neglect or harassment to students, educators, or other volunteers while volunteering/working with our organization. See the following definitions of abuse below:

  • Physical Abuse is defined as but not limited to the use of intentional force that can result in physical harm or injury to an individual. It can take the form of slapping, hitting, punching, shaking, pulling, throwing, kicking, biting, choking, strangling or the abusive use of restraints.
  • Sexual Abuse is defined as but not limited to any unwanted touching, fondling, observations for sexual gratification, any penetration or attempted penetration with a penis, digital or object of the vagina or anus, verbal or written propositions or innuendos, exhibitionism or exploitation for profit including pornography.
  • Emotional Abuse is defined as but not limited to a chronic attack on an individual’s self-esteem. It can take the form of name calling, threatening, ridiculing, berating, intimidating, isolating, hazing, habitual scapegoat, blaming.
  • Verbal Abuse is defined as but not limited to humiliating remarks, name calling, swearing at, taunting, teasing, continual put downs.
  • Psychological Abuse is defined as but not limited to communication of an abusive nature, sarcasm, exploitive behaviour, intimidation, manipulation, and insensitivity to race, sexual preference or family dynamics.
  • Neglect is defined as but not limited to any behaviour that leads to a failure to provide services which are necessary such as withdrawing basic necessities as forms of punishment, failing to assess and respond to changes in health status and refusing or withdrawing physical or emotional support.
  • Harassment is defined as but not limited to any unwanted physical or verbal conduct that offends or humiliates, including gender-based harassment. It can be a single incident or several incidents over time. It includes threats, intimidation, display of racism, sexism, unnecessary physical contact, suggestive remarks or gestures, offensive pictures or jokes. Harassment will be considered to have taken place if a reasonable person ought to have known that the behaviour was unwelcome.


Allegations of inappropriate conduct including abuse will be recorded by JAWR and may result in immediate suspension as a JA volunteer. JAWR will act on its duty to report such incidents to the President & CEO and the proper authorities. If an investigation by the proper authorities determines a violation occurred, it will result in the immediate and permanent dismissal of the accused as a JA volunteer. Allegations of misconduct and abuse are subject to:

  • Child and Family Services Act, RSO 1990, c C.11
  • Day Nurseries Act, RSO 1990, c D.2
  • Human Rights Act, RSO 1990, c H.19
  • Criminal Code of Canada, RSC 1985, c C-46
  • Retirement Homes Act, 2010, SO 2010, c11
  • Regulated Health Professions Act, 1991, SO 1991, c 18
  • Ministry of Health and Long-Term Care Act, RSO1991, c M.26



I understand that in my role as a JA volunteer, any information (written, verbal or other form) obtained during the performance of my duties must remain confidential. I understand that any unauthorized release or carelessness in the handling of this confidential information is considered a breach of the duty to maintain confidentiality. I further understand that any breach of the duty to maintain confidentiality could be grounds for immediate dismissal and/or possible liability if there is any legal action arising from such breach.


Agreement to JA's Terms, Conditions, & Declaration

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